Refund policy
What you buy at SQUAD FORGE is time on a station — an hour, an evening block, or a prepaid bundle of hours. This note says plainly when that time comes back to you, so nothing needs sorting out under the lanterns.
Cancelling a booking
Cancel a reserved seat at least three hours before it starts and we refund it in full, or move it to any open slot. Inside three hours the station is already held out of the floor for you, so we keep the fee — though we will still shift it to later the same evening if a seat is free.
Prepaid hours
Unused prepaid hours are refundable in full within fourteen days as long as none have been played. Once you have started drawing a bundle down, we return the balance of whole unused hours; part-hours already begun count as spent.
If the fault is ours
If a station fault ends your session early and no other seat is free to move you to, that time is refunded or credited without argument. Tell a staff member while it happens — we would rather pour you a fresh seat than sort a refund later.
How to ask
Call the desk at +48 664 123 987 or reply to your booking email. Refunds return by the method you paid with, usually within a few working days, with no handling fee.